Delivery

We want to make sure you get your rewards as fast as possible, which is why we work closely with our Qantas Marketplace brands and delivery partners.

For delivery information regarding your orders, including delivery times, costs and tracking information, please see below.

Limited time

Tracking your order

You will receive an email advising that your order is on its way. This will include a tracking link if it’s available. By clicking on this link you will get the most up-to-date status of your order from the courier service. Where available you may also receive status updates via email on your delivery from carriers. Unfortunately, tracking may not be available for all orders.

Delivery times

Products are shipped from our various warehouses and directly from some of our Qantas Marketplace brands, so their delivery times can vary. The postcode tool in the 'Delivery and Returns' tab on each product can help you calculate an estimated date of arrival. 

The estimated date of arrival for each product is also displayed at the last step of the checkout process.

Costs

Estimated delivery charges are displayed on the individual product page and then are confirmed based on your cart at checkout.

Delivery restrictions

PO Box restrictions:

Some products are not available for delivery to PO Box addresses and therefore must be delivered to a street address.

To find out if a product can or can’t be delivered to a PO Box, check the ‘Delivery and Returns’ tab on the individual product page. This information will also be displayed at checkout.

Postcode restrictions:

Some products are not available for delivery in all areas. To find out if a product can or can’t be delivered to an address you can enter the delivery postcode in the ‘Delivery and Returns’ tab on the individual product page. It will also be displayed at checkout.

Carbon neutral deliveries

Qantas Marketplace recognises the impact we have on the planet and is committed to reducing our environmental footprint. As part of this commitment, we have made all deliveries from 9 March 2022 carbon neutral by purchasing carbon credits from verified carbon offset projects. We also now offer our members the opportunity to go one step further and make their delivery climate positive, meaning members will go beyond achieving net zero carbon emissions to create an environmental benefit by removing additional emissions from the atmosphere. For more information on carbon neutral deliveries and methodology, click here.

Digital products

Digital products will be sent to the email address nominated at checkout and may come directly from Qantas Marketplace or the Seller.

We recommend checking your spam or junk mail folder in case your email provider has placed it there by mistake.

Track your order

Click on the tracking number provided with your items to view the status of delivery.

Have a question?

Please get in touch with us for further support.

Important information:

>Free delivery is available on eligible orders until 11:59pm (AEST) 30 June 2024. A minimum spend (cart total) of $200 applies in order for shipping costs to be waived. The cart total refers to the dollar value total of the cart after all discounts have been applied. Multiple products combined can make up the cart total. The method of redemption or payment does not impact eligibility. The cart total can be viewed at checkout. Exclusions apply. For a full list of exclusions, click here. Qantas may extend or withdraw this offer at any time. Conditions apply.

>Free returns are available on eligible orders until 11:59pm (AEST) 30 June 2024. Brand exclusions apply. For a full list of exclusions and to view brand-specific return policies, click here.