Sustainability at Qantas Marketplace

Qantas Marketplace is committed to minimising our environmental and social impact. We’re providing Qantas Frequent Flyers with opportunities to do the same using points, cash or a mix of both.

By using your points on sustainable charities and offset products, you’re supporting both Australian and international organisations and programs in helping to produce better outcomes for the environment. And even better - any product purchased from these partners will contribute to your Green Tier status. These products will be identified via a green leaf.

Offset your Home and Car

Use Qantas Points to offset your household footprint - this includes your fuel,

electricity and gas usage. Choose to pay with cash and you'll earn 10 points

per $1 spent on your offset.* Your contribution will be used by Qantas to

purchase carbon offset credits, which support verified carbon offset projects in

Australia and around the world. Simply select the state you reside in, plus the

amount of people and cars in your household to calculate your impact.*

How to offset your home and car

Choose the state you reside in and offset your home and car.

NSW

VIC

QLD

SA

ACT

NT

TAS

WA

Support sustainable causes

Use points to contribute to a sustainably-focused charity like The Great

Barrier Reef Foundation, Kimberley Land Council, UNICEF and OzHarvest.

Your contribution will support projects that reduce food waste and invest in

biodiversity conservation efforts. Your support will count towards you

achieving Green Tier status.

Choose a sustainable cause to support

Kimberley Land Council supports Aboriginal Rangers looking after their traditional lands in the Kimberley through land and sea management.<

OzHarvest is Australia's leading food rescue organisation, reducing food waste and delivering it to charities that feed people in need.<

The Great Barrier Reef Foundation manages projects combining on-ground action the Reef needs right now with strong science.#

UNICEF’s mission involves promoting clean energy, sustainable consumption, climate action centred on youth lead strategies, and more. <

Climate Positive Deliveries

Simply, use your points, cash or a mix of both to go one step further and make your delivery

climate positive. Your delivery is already carbon neutral**, and your contribution

will go beyond achieving net zero carbon emissions to create an environmental

benefit by removing additional emissions from the atmosphere. To be eligible for

Green Tier activity, Climate Positive Delivery must be purchased alongside another

item from Qantas Marketplace.~

Find out more about Climate Positive Delivery >

Ready to go green?

Start your sustainability journey today with Qantas Frequent Flyer, and find out how you can be rewarded for making sustainable choices on the ground and in the air.

Frequently asked questions

Offset your Home and Car

What is Offset your Home and Car?

This product is intended to offset the emissions associated with your electricity use, gas use and motor vehicles for one year. By ordering this product, you’re allowing Qantas to purchase carbon offset credits which support environmental projects that remove greenhouse gas emissions from the atmosphere (such as planting forests) or prevent future emissions from occurring (such as replacing electricity from a coal-fired power station with electricity from renewable sources such as wind or solar).

How can you prove my impact?

Qantas has been offsetting emissions for more than a decade. Our 'tick-the-box' to Fly Carbon Neutral offsetting program is Climate Active certified and one of the largest of any airline. Our corporate offset program Future Planet is trusted by some of Australia’s largest organisations. We have a long history of experience in carbon offsetting and together with our offset provider TEM, ensure the highest levels of due diligence and rigour in our processes ensuring your contribution achieves real, measurable, long lasting impact on climate. 

The calculations for Offset your Home and Car have been drawn from a large suite of verified emissions sources, including the Australian National Greenhouse Accounts Factors, DEFRA and relevant jurisdictional emissions sources. More information on the product calculation can be found here.

Who regulates and verifies that this offset program actually reduces carbon emissions? Qantas only purchases carbon offsets from projects that are verified at the highest international standards. Projects are verified by an independent third-party like the Verified Carbon Standard Program and the Gold Standard who ensure each project meets strict criteria to deliver measurable and permanent emissions reductions additional to a business-as-usual scenario.

Why does the cost of the offsets differ by state? Energy-related emissions form the lion’s share of activities offset by Offset your Home and Car and vary significantly across Australia’s states and territories, based on the primary source of generation. For instance, electricity in Victoria is generated predominantly from coal which has a higher emissions profile when compared to, for example, Tasmania where electricity generation is dominated by hydro power. Therefore, the cost to offset the equivalent household emissions will be more expensive in Victoria on account of the higher number of offset credits required.

To find out more about Offset your Home and Car, click here.

Do different Green Tier charities count towards different Green Tier category completions?

Do different Green Tier charities count towards different Green Tier category completions? Yes, when you choose to contribute your Qantas Points to the environmental conservation charities Kimberley Land Council and the Great Barrier Reef Foundation it will count towards achieving the Reduce your impact category. When you choose to contribute your Qantas Points to OzHarvest and UNICEF it will count towards achieving the Give back category.

Carbon Offsetting

What is carbon offsetting? Carbon offsetting allows individuals and businesses to reduce their environmental impact. By purchasing independently verified carbon offsets, customers support environmental projects that remove greenhouse gas emissions from the atmosphere (such as planting trees) or prevent future emissions from occurring (such as replacing electricity from a coal-fired power station with electricity from renewable sources such as wind or solar). One unit of carbon offset represents one metric tonne of greenhouse gas emissions reduced or removed from the atmosphere.

To find out more about carbon offsetting visit here.

Support Sustainable Causes

Are my donations tax deductible? No, members are not entitled to a tax deduction for redeeming points for charity (pursuant to taxation laws).

Will a donation to any charity count towards Green tier?

No, all denomination contributions from either Kimberley Land Council, OzHarvest, UNICEF or The Great Barrier Reef Foundation will count towards Green tier, as these charities support sustainable causes. All other charities will not count towards Green tier. 

Can I use Points Plus Pay on charities?

No, you can only make a contribution using all points.

Can I earn Qantas Points on my charity redemption? 

No, you're not able to earn Qantas Points when you use your points to make a contribution to charities.

How do charity redemptions work?

When you use points to make a contribution to Kimberley Land Council, Ozharvest, UNICEF and/or the Great Barrier Reef Foundation, Qantas will pay the specified dollar amount to your chosen charity. You'll receive a redemption confirmation email. No item will be posted to you following your redemption. If you'd like to redeem points for one of these charities, select 'Add to cart'. You'll see that this redemption option is 'Ready to despatch' which is the standard order status for this option.

For a full list of FAQs, click here.

Climate Positive Deliveries

Has Qantas made all deliveries carbon neutral? If so, why?  We've made all Qantas Marketplace and Qantas Wine deliveries carbon neutral. This means that any emissions associated with the process of delivering your packages are already offset by the organisation. We believe it is important to take responsibility for the emissions that are produced as part of our business operations and make sure our delivery process is as sustainable as possible.

Why would I make my delivery climate positive? Taking a step beyond carbon neutral and making your delivery climate positive is an easy way to further decrease your carbon footprint and make a positive environmental contribution.

What does ‘climate positive’ mean? Climate positive describes an activity, product or organisation that goes beyond achieving net zero carbon emissions to create an environmental benefit by removing additional emissions from the atmosphere. Removing additional emissions from the atmosphere is an important step in slowing and preventing the effects of climate change.

^ Points Plus Pay can be used for selected products (excluding gift cards or vouchers) using a combination of cash and a minimum number of Qantas Points. Any cash payment must be made using an Accepted Payment Card. To find out more visit Terms and Conditions or FAQs.

^^ Change of mind is offered on most products when returned within 30 days from the delivery date in their original condition, with all accessories, any instruction manuals and in the original packaging. Exclusions apply. Qantas will not be responsible for the cost of return postage. For full terms and conditions and more information click here.

+ All deliveries from Qantas Wine and Qantas Marketplace are carbon neutral. Carbon neutral refers to net-zero emissions. Qantas will purchase carbon offset credits to offset the estimated amount of carbon emissions from all Qantas Marketplace or Qantas Wine deliveries. The calculations account for distance travelled based on sender and recipient’s postcodes, and weight of package based on average product weight for that category or product range for deliveries. Calculations will be revisited annually. For more information on carbon neutral deliveries and methodology, click here.

* Members will earn 10 Qantas Points per A$1 value spent on Offset your Home and Car. This carbon offset product allows Qantas to purchase carbon offset credits to offset the estimated amount of carbon emissions generated from your household (gas, electricity and motor vehicles) in one year, and is based on the product you selected at point of sale. Offset Your Home and Car cannot be redeemed for cash, and is non-refundable. This product cannot be used to make purchases from any retailer including Qantas or Qantas Marketplace. This product offers carbon offsetting for Australian residents only and does not consider any other country, conditions or carbon offsetting criteria. The calculations for this product have been drawn from a large suite of verified emissions sources, including the Australian National Greenhouse Accounts Factors, Australian Bureau of Statistics and relevant jurisdictional emissions sources. More information on the product calculation can be found here. A full list of terms and conditions is available here.

# All redemptions made to the Great Barrier Reef Foundation from 26 November 2021 are eligible for Green Tier activity. Only one redemption per Membership year will count towards Green Tier status. Your contribution will be recognised as a Green Tier activity within three days of your purchase.

< All redemptions made to Kimberley Land Council, OzHarvest and UNICEF from 9 March 2022 are eligible for Green Tier activity. Only one redemption per Membership year will count towards Green Tier status. Your contribution will be recognised as a Green Tier activity within three days of your purchase.

~ Members will earn 10 Qantas Points per A$1 dollar spent on making the delivery of their Qantas Wine or Qantas Marketplace purchase climate positive. Climate positive means that an activity goes beyond achieving net zero carbon emissions by removing additional carbon dioxide from the atmosphere. From 9 March 2022, all deliveries from Qantas Wine and Qantas Marketplace are carbon neutral. This Climate Positive Delivery product allows Qantas to purchase additional carbon offset credits therefore making a delivery climate positive. Climate Positive Delivery cannot be redeemed for cash, and is non-refundable. This product cannot be used to make purchases from any retailer including Qantas, Qantas Marketplace or Qantas Wine. This product offers carbon offsetting for Australian residents only and does not consider any other country, conditions or carbon offsetting criteria. A full list of terms and conditions is available here. Adding Climate Positive Delivery to any Qantas Wine or Qantas Marketplace purchase will count towards achieving Green Tier. This purchase will be recognised as a Green Tier activity within 24 hours of your purchase. You must purchase Climate Positive Delivery in conjunction with at least one other item from the Marketplace in order for your action to count towards your Green Tier status.

** From 9 March 2022, all deliveries from Qantas Wine and Qantas Marketplace will be carbon neutral. Carbon neutral refers to net-zero emissions. Qantas will purchase carbon offset credits to offset the estimated amount of carbon emissions from all Qantas Marketplace or Qantas Wine deliveries. The calculations account for distance travelled based on sender and recipient’s postcodes, and weight of package based on average product weight for that category or product range for deliveries. Calculations will be revisited annually. For more information on carbon neutral deliveries and methodology, click here.

+ Eligible wine purchases for Green Tier activity include any Eco-case of 6 or 12 bottles from Qantas Wine. These cases are identified by a green leaf icon. Qantas Wine has partnered with Sustainable Winegrowing Australia to showcase sustainably certified wineries. Wines produced from these wineries are eligible purchases for Green Tier activity. Members of Sustainable Winegrowing Australia must annually report the Sustainable Winegrowing Australia business metrics and complete the self-assessment workbook.Certified members of Sustainable Winegrowing Australia choose to be certified by undergoing an independent third-party audit against the approved certification standards for viticulture and wineries. Find out more here.  Eco-wine purchases made from 9 March 2022 will count towards achieving Green Tier.  

Your sustainable wine purchase will be recognised as a Green Tier activity three days after purchase.

Liquor Licence

To purchase from Qantas Wine, you must be a Qantas Frequent Flyer member, 18 years of age and over and have an Australian delivery address. Liquor Act 2007: No alcohol can be sold or supplied to anyone under 18. It’s against the law. Licence Number: LIQP770016736.

> Qantas Frequent Flyer members must stay at Green Tier hotels, as indicated on the Qantas Green Tier website, for the activity to be eligible towards achieving Green Tier status. Your Qantas Frequent Flyer number must be added to your booking for the hotel stay to count towards your Green Tier activity. View the full list of properties recognised by the Qantas Loyalty Green Tier program. Properties correct as at 14 February 2022. Your stay will be recognised as a Green Tier activity four days after check out. A property is considered eligible within the Qantas Loyalty Green Tier program if it is third-party certified to a sustainability certification. Eligible certifications include: ECO Certification by Ecotourism Australia, EarthCheck Certified, B Corp, Climate Active and Green Star. Any complaints, feedback or recommendations regarding sustainability initiatives and activities will be passed directly to relevant properties requesting a written response. Only Australian domestic properties are eligible.